General purchase conditions of Medex d.o.o.

GENERAL TERMS AND CONDITIONS

The General Terms and Conditions of the MEDEX online shop (hereinafter referred to as the “General Terms and Conditions”) have been prepared pursuant to the Consumer Protection Act (hereinafter referred to as the “ZVPot-1”), the Personal Data Protection Act (hereinafter referred to as the “ZVOP-2”) and other relevant sectoral legislation.

The MEDEX online shop is managed by MEDEX TRADE, prodaja živilskih izdelkov, d.o.o., Linhartova cesta 49A, SI-1000 Ljubljana, company registration number: 9161830000, ID for VAT: 48469360, e-mail address: [email protected], phone number: +386 1 475 75 00.

1. General Terms and Conditions

1.1. The General Terms and Conditions of MEDEX TRADE, prodaja živilskih izdelkov, d.o.o. (hereinafter referred to as the “Company” and the “Seller”) are an integral part of all contracts concluded between the Company as the provider or the Seller and the buyers of the products (hereinafter referred to as the “Customers”, “Consumers” and “Users”) related to the purchase of a product in the online shop of the Company.

1.2. The provisions of these General Terms and Conditions shall also be used for all offers, pro forma invoices, preliminary contracts, legal declarations and other services arising from any business transactions between the Company and the Customer.

1.3. Definitions

A Customer is a natural or legal person in a legal business relationship with the Company, regardless of its legal or statute form.
A Consumer is every Customer who is a natural person and who is obtaining or using the goods or services of the Company for personal purposes or for the purposes outside of its professional or gainful activity.
An Offer is a single term used for various forms of offers, pro forma invoices or other forms of proposals for the conclusion of a contract which is offered to the Customer by the Company.
A Contract is a written agreement concluded between the Company and the Client. An offer or a pro forma invoice which is sent to the Client by the Company and which is then accepted or confirmed by said Client is also considered as the conclusion of a Contract. General Terms and Conditions are an integral part of every Contract.
The subject matter of the Contract are any goods presented in the sales catalogue of the Company.
Personal data are data set out in the provisions regulating personal data protection.

2. Use of the General terms and Conditions

2.1. These General Terms and Conditions are an integral part of contracts concluded between a Client and the Company. By signing a Contract or by otherwise entering into a contractual relationship, the Customer agrees with the entire content of the General Terms and Conditions, and confirms that they have been made fully aware of the content of the General Terms and Conditions.

2.2. It is also possible to review the General Terms and Conditions at the business address of the Company.

2.3. Placing a valid order in the online shop of the Company is considered as the act of signing the Contract.

2.4. The General Terms and Conditions are only binding for the Consumer if they have been explicitly made aware of their existence before the conclusion of the Contract, the pro forma invoice, the preliminary contract or the offer.

2.5. In the event of any breaches of these General Terms and Conditions, the Company reserves the right to use all legal remedies to address any violations.

3. Protection of Personal Data

3.1. The Company is processing the personal data of the visitors of the https://www.medexlife.eu/ website by using cookies, whereby it obtains the data of the buyers in the online shop, the data of registered users and the data of online shop commentators.

3.2. The types of personal data, the purposes of their processing and the legal bases are set out in the Privacy Policy. The Customers may review a copy of the Privacy Policy on the Company’s website here.

4. Prices

4.1. The prices are set out in EUR and include the value-added tax (VAT).

4.2. The prices do not include any costs related to product delivery.

4.3. The prices apply for online purchases on the Company website.

4.4. The prices have no predetermined validity and can be changed at any time without any particular prior notice. The applicable prices are the prices applicable at the time when the IT system of the Seller has received the placed order.

4.5. In the event of a reduction of the price of goods, the Company shall state the previous price and the reduced price, whereby the previous price is the lowest price of the goods used by the Company in the past 30 days before using the reduced price.

4.6. If any price information is false or if prices change during the processing of the order, the Buyer is entitled to withdraw from the Contract.

4.7. The Seller does not use automated decision-making for price formation.

5. Payment Methods

5.1. The Company enables the following methods of paying for the products:

cash payment upon delivery with the GLS delivery service,
payment to the bank account of the Company using a UPN form,
payment to the bank account of the Company using the PayPal application,
payment using payment (bank or credit) cards (Mastercard, Visa, BA Maestro, American Express).

5.2. When using the UPN form, the Buyer must pay for the order within 7 days of the date of execution of the order; otherwise, the order is automatically canceled.

6. Ordering Procedure

6.1. Placing the order takes place in the Slovenian language.

6.2. Due to the specific nature and limited quantity of goods, the Buyer can only order up to 15 pieces of the same product in one order.

6.3. The User may choose the required product by clicking the “Add to Cart” icon. The system then issues a notification that the article has been successfully added to the cart. Once a system registers the product that has been added to the cart, the User may opt to return to the offer of the shop by clicking on an empty field, or to continue with the payment process by clicking the “Proceed with Payment” button.

6.4. Before the purchase is completed, the User must provide the following information necessary for the implementation of the order:

name and surname,
e-mail address,
phone number,
delivery address (street number and name, zip code, place, and country).

6.5. The User can choose one of the aforementioned payment methods.

6.6. If the User holds a coupon or a promotional code provided by the Company, they may use it by entering it in the appropriate field when confirming their order.

6.7. Before the order is confirmed, the review of the order prepared for confirmation is displayed, which clearly and visibly states the main characteristics of the goods and their final price, any information about potential additional costs of transport, delivery, or shipping, and the duration of the Contract.

6.8. In the review of the order set out in the previous paragraph, the User can check the correctness of the data entered, rectify any errors, and correct or change any order-related information (specifically, the quantity and type of products, the Buyer information, the method and location of delivery, and the payment method).

6.9. The User confirms their order in the online shopping cart during the third step (“Delivery and Payment”) by clicking the “Confirm Order” button, thereby undertaking to perform the Contract and confirming that they undertake to pay for the order and that they have been made aware of these General Terms and Conditions. If the order has been successfully confirmed, the system displays the order number.

6.10. After a successful order confirmation, the User receives a certificate of receipt and confirmation of the order to their e-mail address. A physical copy of the signed Contract or the certificate of a concluded Contract must be provided to the Consumer, together with the products that they ordered.

6.11. The purchasing process for legal persons is the same as the purchasing process for natural persons, with the exception of the fact that a legal person must also enter the name and the ID for VAT of the company when confirming their order. The payment methods are also the same.

6.12. Once the order has been confirmed, you can no longer change the payment method.

6.13. Once the order has been confirmed, you can no longer add products to an existing order.

6.14. Once the order has been confirmed, you can no longer change the delivery address by contacting the Company. You can only change the delivery address by directly contacting the delivery service.

6.15. If an order contains a product that is subsequently no longer available, the Company reserves the right to cancel this portion of the Buyer’s order, immediately notify the Buyer of this circumstance, and reimburse to the Buyer the purchase price of said product, using the same payment method that the Buyer used to pay for their order. In the event of cash on delivery, the purchase price is automatically decreased by the value of the product that is no longer available.

7. Reduced Prices (Discounts)

7.1. Any reduced prices (discounts) available in the online shop are specifically marked and shall only apply for the time during which they are published in the online shop.

7.2. Any discounts only apply to the price of the product and does not apply to delivery costs.

7.3. Discounts are automatically calculated during the order confirmation process.

8. Promotional Codes

8.1. The promotional codes of the Company provide advantages when shopping in the online store.

8.2. The applicability of each individual promotional code is limited in time, and determined according to each individual promotional code.

8.3. The User may enter and confirm the promotional code in the “Promotional Code” field in the order confirmation process.

8.4. Once the code has been successfully confirmed, the value of the discount (if the promotional code allows for a discount) is automatically subtracted from the value of the product to which the code applies, or from the value of the entire order if the code applies to the entire order.

8.5. Only one promotional code can be used for one order.

8.6. Promotional codes and discounts are not cumulative.

9. Delivery Terms

9.1. The products ordered in the online store of the Company are delivered by the GLS delivery company.

9.2. For any orders (within European Union) amounting to less than EUR 150.00, the delivery cost amounts from EUR 5.50. If the order amounts to more than EUR 150.00, the delivery cost is free.

9.3. Products are usually delivered within 1-3 working days from the date of order confirmation receipt (excluding weekends and holidays).

9.4. If the Company cannot send the goods within the promised deadline for logistical reasons (e.g. due to an increased number of orders during the holidays etc.), the Company immediately informs the Buyer of the new delivery deadline using their contact information. The Company accepts no liability (for damages etc.) arising due to a longer delivery deadline.

9.5. The Company shall not be responsible for any non-delivery of goods in the event of force majeure pursuant to Article 153 of the Code of Obligations (hereinafter referred to as the “OZ”).

10. Delivery Details

10.1. The Company hands over the package to the GLS delivery service, together with the Buyer’s address, e-mail address, and phone number. GLS sends the first notification with the planned delivery and potential amount of the purchase price to the Buyer via e-mail or SMS. On the day of delivery, the courier sends the second notification to the Buyer about the planned 3-hour timeframe during which their package will be delivered.

10.2. The products are delivered to the address set out as the “Delivery address” in the order. In order to deliver the order to the required address, the delivery van must be able to directly access the location set out in the order, and the driver must also have the possibility to park their delivery vehicle at said location.

10.3. As a general rule, products are delivered in the morning. The products that have been ordered must be taken over by the Buyer on the predetermined date, at the predetermined hour, and at the delivery location.

10.4. If the Buyer cannot take over the package during the time of delivery, they can arrange for the courier to drop off the package at another delivery location or to leave the package in the GLS Parcel Shop or in the GLS Parcel Locker. The package can be taken over during the working hours of the GLS Parcel Shop with a valid ID or passport. The Buyer can take over the package with the takeover code that they have received. If the package needs to be paid for, the Buyer can only pay the purchase price with a credit card, whereby bank commission costs amounting to 1.5% of the purchase price must also be paid by the Buyer.

10.5. In the event of an unsuccessful delivery attempt, the GLS courier will notify the Customer about the attempted package delivery. The notification includes the package number, as well as the phone number (+386 1 500 11 90) and the e-mail address ([email protected]) of the GLS delivery service. If you need any more delivery details, GLS is available Monday to Friday from 7:30 am to 7 pm.

10.6. Upon takeover, the Buyer must examine the quality and the quantity of the goods that they have ordered, and confirm them with their signature.

11. Complaints Regarding Damaged Shipments

11.1. The risk of loss or damage of sent goods is transferred from the Seller to the Buyer once the latter physically receives the goods or once the goods are physically received by a third party who is not the courier and which has been nominated by the Buyer for this purpose.

11.2. If the package in which the Customer receives the order is damaged, if content is missing, or if the package is showing signs of having been opened, the Buyer must initiate a complaint procedure with the Company.

11.3. The Buyer can initiate the complaint procedure by sending an e-mail to the Company at [email protected], containing the description of the complaint, a photo of the damaged package and/or products ordered, a copy of the invoice, and the online order number.

12. Withdrawing from Contract

12.1. Pursuant to the ZVPot-1, the Customer is entitled to notify the Company, within 14 days of the takeover of goods, that they are withdrawing from the Contract, without having to state the reasons for their decision.

12.2. The deadline set out in the previous paragraph of this Article shall begin on the day following the date of takeover of goods. If the delivery of the products ordered has been sent in several packages for logistical or other reasons, the deadline set out in the previous paragraph of this Article shall begin on the day following the date of takeover of the last package.

12.3. The Consumer may enforce their right of withdrawing from the Contract by sending an e-mail to the e-mail address of the Company [email protected], notifying the Company that they are withdrawing from the Contract.

12.4. In the event of withdrawing from the Contract, the Consumer must return the products ordered to the address: Fully d.o.o. (Medex), Tržaška cesta 40, 1000 Ljubljana. The Consumer must return said products no later than 14 days after having notified the Company of their withdrawal from the order.

12.5. The Consumer shall be held responsible for any decrease in the value of goods, if said decrease is the consequence of an action which was not necessary in order to establish the nature, properties, and functioning of the goods. The Consumer must return the products in their original packaging. The Consumer must return the product to the Seller in an undamaged state and in unchanged quantity, unless the product has been destroyed, damaged or lost or if its quantity has reduced through no fault of the Consumer.

12.6. In terms of the withdrawal from the Contract, the Consumer must cover the costs of returning the goods. The Company does not accept return shipments with charge on collect basis.

12.7. In the event of withdrawal from the Contract, the Company shall reimburse all received payments to the Consumer immediately or no later than within 14 days of receiving the notification of withdrawal from Contract and return of goods received, or when the Consumer provides proof that they have returned the goods.

12.8. The Company shall reimburse the received payments to the Consumer using the same payment method that has been used by the Consumer, unless the Consumer has explicitly agreed with the use of another payment method and if this does not incur any additional costs to the Consumer.

13. Mandatory Guarantee for the Conformity of Goods

13.1. The Seller undertakes to provide the Consumer with goods complying with subjective and objective requirements for the conformity of goods as set out in ZVPot-1.

13.2. If the product fails to comply with the conformity requirement, the Buyer must inform the Company immediately but no later than within 2 months of the date when said non-conformity has been discovered, by sending an e-mail to the e-mail address [email protected], containing the exact description of the error, and enable the Company to examine the product.

13.3. If the existence of said non-conformity of goods is disputed, the Company must notify the Buyer within 8 days of receiving the Buyer’s notification set out in the previous point.

13.4. In the event of the non-conformity of goods, the provisions of ZVPot-1 shall apply, whereby the Consumer who has informed the Company of said non-conformity is entitled to the following actions, pursuant to the conditions of the ZVPot-1 and in the following order:

- to request the Seller to establish the compliance of goods, free of charge;

- to request the Seller to decrease the purchase price pursuant to the non-conformity, or to withdraw from the sales contract and request a reimbursement of the amount paid.

13.5. Regardless of the order set out in the previous paragraph, the Consumer may withdraw from the sales contract and request a reimbursement of the amount paid if said non-conformity appears less than 30 days from the delivery of goods.

13.6. The Seller is responsible for any non-conformity of goods existing at the time of delivery of goods which becomes apparent within 2 years of the delivery of goods.

13.7. The Consumer may not withdraw from the sales contract if said non-conformity is negligible.

14. Handling of Complaints

14.1. The Company respects the applicable consumer protection legislation and provides an efficient, confidential complaint handling system. The Buyer must send their complaint in writing at [email protected].

14.2. Within 5 business days, the Company must confirm that they have received the complaint and notify the Buyer of the planned duration of handling the complaint. The Company informs the Buyer during the course of the proceedings.

15. Resolving Disputes and Applicable Legislation

15.1. The legislation of the Republic of Slovenia is used to interpret these General Terms and Conditions or any contracts concluded between the Buyer and the Company.

15.2. The Contracting Parties undertake to resolve all disputes in an amicable manner. Failing that, all disputes shall be resolved by the court having substantive jurisdiction in Ljubljana.

15.3. The Company does not recognize any provider of out-of-court consumer dispute settlement as the competent party for settling a consumer dispute which could be triggered by the Consumer pursuant to the Out-of-Court Settlement of Consumer Disputes Act.

15.4. As the seller engaging in online sales in the Republic of Slovenia, the Company hereby publishes the link to the out-of-court consumer dispute settlement platform which can be accessed here (link to https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=SL)

16. Limitation of Liability

16.1. The Company strives to provide clear and exhaustive information in order to present the main characteristics of products. However, the Company allows for the possibility that it will not manage to correct the data in the online shop of the Company in due time due to a rapid change in the properties of the products, delivery deadlines, or prices. In this case, the Company shall immediately notify the Buyer and enable them to cancel their order.

16.2. All photographs of products available in the online shop of the Company must be understood as symbolic.

16.3. The Company reserves the right to refuse an order and withdraw from the Contract if it discovers that the order cannot be completed under the conditions set out in the Contract, or if a substantial error is discovered pursuant to Article 46 of the Code of Obligations.

16.4. The Company reserves the right to temporarily disable website access in the event of technical difficulties or maintenance work.

16.5. The Company is not responsible for disruptions of services as a result of user behavior (e.g. buyer’s computer is infected with viruses) or infrastructure and services used by online shop (e.g. failure of internet services).

17. Statement Related to Claims in Product Descriptions

17.1. The information on the website of the Compan are for informational purposes only and should not take the place of consulting a doctor or a pharmacist.

17.2. The Company shall not be liable for the consequences of using products which are the result of use contrary to the instruction manuals provided for such products.

18. Reviews and Opinions

18.1. By providing a review or opinion, the User explicitly agrees with the conditions of use of their opinion or comment, and allows the Company to publish, in whole or in part, their text in all electronic or other media intended to communicate with the public. The Company is entitled to use the content of the opinion or comment without any time limits and for any purpose which is in the commercial interest of the Company, including by publishing them in ads or other forms of marketing communication.

18.2. The Company undertakes to adopt reasonable measures in order to verify whether the reviews and opinions for the products have been provided by consumers who have actually used or purchased said products.

19. Amendments to the General Terms and Conditions

19.1. The Company is entitled to change its General Terms and Conditions at any time at its own discretion.

19.2. Users will receive an e-mail message informing them of said amendments to the General Terms and Conditions, which will be sent to their e-mail address if they have created a user account on the website of the Company. In addition, any amendment of the General Terms and Conditions will be published on the website of the Company, https://www.medexlife.eu/ .

19.3. Any amendments to the General Terms and Conditions shall enter into force and apply within 8 days of being published on the website of the Company. That being said, the Company reserves the right to have the amendments to the General Terms and Conditions enter into force and apply in a shorter time period or immediately, if this is necessary to comply with the regulations.

20. Final Provisions

20.1. In the event that any provision of these General Terms and Conditions is wholly or partially unenforceable or invalid (null, illegal), said provision is considered not to be an integral part of these General Terms and Conditions and does not affect the validity or enforceability of the remaining portion of the General Terms and Conditions. The invalid or unenforceable provision shall be replaced with the provision that most closely reflects the purpose of the invalid (unenforceable) provision.

20.2. These General Terms and Conditions of the Company shall enter into force on 2 March 2023 and shall apply until they are revoked or until new General Terms and Conditions of MEDEX TRADE, prodaja živilskih izdelkov, d.o.o., Linhartova cesta 49A, SI-1000 Ljubljana, company registration number: 9161830000, are adopted.

PRIVACY POLICY

For the company MEDEX TRADE, prodaja živilskih izdelkov, d.o.o., company registration number: 9161830000, business address: Linhartova cesta 49A, SI-1000 Ljubljana (hereinafter referred to as “MEDEX”), personal data protection is a serious and responsible matter, which is why we would like to assure you that your privacy is always protected during your use of our websites. This MEDEX Privacy Policy (hereinafter referred to as the “Privacy Policy”) will explain how MEDEX processes your personal data.

The main purpose of this Privacy Policy is to present, in a simple manner, the personal data that are being collected about you, the bases and the purposes for which they are being processed, the possibilities regarding the management of your privacy settings, and your rights related to personal data.

This Privacy Policy is compliant with the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (hereinafter referred to as the “General Data Protection Regulation”), the Personal Data Protection Act (hereinafter referred to as the “ZVOP-2”) and other applicable regulations in the field of personal data protection.

1. CONTROLLER AND THE DATA PROTECTION OFFICER

Personal Data Controller

MEDEX TRADE d.o.o.

Linhartova cesta 49a

SI-1000 Ljubljana

[email protected]

Data Protection Officer

Tina Brlec

[email protected]

+386 1 475 75 00

You can contact the personal data controller or the data protection officer using the aforementioned contact details. Any questions related to this Privacy Policy, your personal data privacy, the method of processing or your enforcement of rights related to your personal data will be answered by the responsible person of the personal data controller and/or data protection officer.

2. TYPES OF DATA TO BE RETAINED

MEDEX collects various types of your data, including personal data that can directly or indirectly identify you, to the extent that you or others choose to share this personal data.

2.1. Personal Data

Personal data is only collected if you voluntarily decide to share them with us. We receive personal data in several ways, including when you shop in our online shop, when you subscribe to our newsletter (direct marketing), when you register your user account in our online shop, and when you visit our websites. This data includes:

name and surname,
residence address (street number and name, zip code, place, and country),
e-mail address,
phone number,
password guaranteeing you a safe use of our services,
PayPal account or the number of the credit card which was used to pay for the online order.

The aforementioned disclosed personal data are stored legally and pursuant to the provisions of the relevant legislation. Your information is always considered as confidential.

2.2. Technical Information

To improve the offer of our website, we also collect and store some available data without personal data. Said data are anonymous and are analyzed for internal statistic purposes, as well as for the technical management of our website. Said data are stored separately from the personal data and are not related to your personal data in any case, which means that no personal identification can be established.

This data includes:

the page from which the file was requested,
filename,
date and time of request,
the time spent on the site,
the amount of transferred data,
access status (e.g. if the file has been transferred or has not been found, etc.),
IP-address of the system which requested the file,
description of the type and version of the used browser,
installed operating system and system resolution.

Since the safety of your data is important for us, we use the SSL (Secure Sockets Layer) technology, which is a protocol for encrypting messages on the Internet which provides the encryption of personal data and credit card data. Your personal data is then submitted online with at least 256-bit SSL. SSL encryption protects your personal data from third parties.

MEDEX websites use technical and organizational measures for the prevention of loss, deletion, access to, amendment, or disclosure of data by unauthorized parties.

3. PURPOSE AND LEGAL BASIS FOR PERSONAL DATA PROCESSING

We always process personal data on a legal basis, as set out in the General Data Protection Regulation, namely based on (i) consent, (ii) conclusion or performance of contracts, and (iii) the legitimate interests of the processor and third parties.

Your personal data will be used for the processing of orders or for the conclusion and performance of a contract which is concluded based on your confirmed order.

If you provide explicit consent by subscribing to our e-newsletter, we will also process your data for the purpose of marketing activities, advertising, and market research and opinion polling, which mainly encompasses your receipt of our e-newsletter which allows us to inform you of our news, offers, general information related to our activity, events, prize games and other current events, business information, as well as the analysis of the reading of the content that we send you, for our own purposes.

You may revoke your consent to the processing of your personal data for the purpose of our e-newsletter by sending us an e-mail to [email protected] or by unsubscribing from our e-newsletter.

4. PERIOD OF RETENTION OF PERSONAL DATA

The personal data retention period depends on the purpose for which they have been collected. We shall keep the data for as long as is necessary to achieve the purpose for which said data was collected or further processed, until the expiration of the statute of limitations for the fulfillment of obligations or the statutory deadline, or until cancellation, in the case of data obtained on the basis of consent. Occasionally and in a documented manner, we verify whether the provisions related to the limitation of storage period are being respected, while taking into consideration the nature of the data that is being processed, as well as the possible risks.

Unless it is otherwise provided for in the legislation related to individual types of personal data, the personal data are deleted, destroyed, or anonymized after the data processing purpose has been fulfilled, or another process preventing the identification of the data subject is performed, particularly restricting access to, blocking, or archiving said data.

5. COOKIES

MEDEX websites use cookies in order to facilitate the use of websites. Cookies are small text documents which your web browser stores on your computer. When you re-visit a certain website, the cookies will recognize your computer. You may change the settings of cookie storage at any time in your online browser’s settings by choosing the option “I reject cookies”. If you reject cookies, some of the functions of the services provided might not be available to you.

To find out more about cookies, including a list of cookies used by MEDEX websites, see here (link to “Find out more about cookies”).

6. USERS OF YOUR PERSONAL DATA

6.1. Contractual processors

MEDEX may forward your personal data to third parties with whom we have concluded personal data processing contracts (hereinafter referred to as the “contractual processors”) for the purpose of providing support, analyzing, and constantly improving our services, payment processing, or order delivery. Contractual processors may only access the personal data that they urgently need in order to provide the services that they perform for us, and only for the purpose of executing said tasks in our name, and may not use them for any other purpose. Contractual processors must protect your personal data in the same way as MEDEX.

6.2. Public authorities

Regardless of the aforementioned provisions related to the personal data retention period, we may retain your personal data for longer periods of time and forward them to third parties such as the police, prosecutors, courts and other competent state authorities in the Republic of Slovenia or outside its borders, to the extent that we consider that such forwarding of data is necessary and required by law, including for the purpose of preventing, investigation, detection or prosecution of criminal offenses.

Furthermore, we can also forward your personal data to state authorities if this is necessary for the enforcement, performance, or defense of legal claims in a court procedure, in an administrative or in an out-of-court procedure.

6.3. Third-party applications

With your consent, we can share your personal data with third-party applications if you decide to access our services using such applications (e.g. Facebook, Instagram, LinkedIn and YouTube). Links do not generate any cookies until the user clicks on them, which is why the providers of the applications that you decide to use are responsible for handling your personal data.

7. DATA TRANSFER INTO COUNTRIES OUTSIDE THE EU OR THE EEA

As a rule, we process your personal data in the EU and within the European Economic Area (hereinafter referred to as the “EEA”). In certain cases, however, we also submit your personal data to users outside of the EU and the EEA, whereby we guarantee that said transfers into third countries and to international organisations are only performed in full compliance with the General Data Protection Regulation or the applicable legislation in the field of personal data protection.

8. AUTOMATED DECISION-MAKING

MEDEX does not perform automated decision-making and profiling.

9. RIGHTS RELATED TO YOUR PERSONAL DATA

You can submit your claim related to the enforcement of your rights to the Data Protection Officer at: MEDEX TRADE d.o.o., Tina Brlec, Linhartova cesta 49A, SI-1000 Ljubljana (by adding “Personal Data Protection”), by e-mail at [email protected], or by calling +386 1 475 75 00.

Individuals have the following rights related to their personal data:

9.1. Right of access to data

At any time, an individual can request that MEDEX confirms whether they are processing data related to them. Based on such a request, MEDEX shall enable said individual to access their personal data and provide them with the following information related to the processing of their personal data:

the purpose of processing;
the categories of personal data concerned;
the recipients or categories of recipient to whom the personal data have been or will be disclosed, in particular recipients in third countries or international organizations;
where possible, the envisaged period for which the personal data will be stored, or, if not possible, the criteria used to determine that period;
the existence of the right to request from the controller rectification or erasure of personal data or restriction of processing of personal data concerning the data subject or to object to such processing;
the existence of a right of appeal to a supervisory authority;
where the personal data are not collected from the data subject, any available information as to their source;
potential existence of automated decision-making.

In line with the conditions set out in the General Data Protection Regulation, MEDEX shall communicate any rectification or erasure of personal data or restriction to each recipient to whom the personal data have been disclosed.

9.2. Right to rectification

At any time, an individual may request that MEDEX enables them to correct inaccurate personal data relating to them, or complete any incomplete personal data.

9.3. Right to erasure

In exhaustively listed cases set out in Article 17 of the General Data Protection Regulation, an individual may request that MEDEX enables them to delete their personal data (the so-called “right to be forgotten”).

9.4. Right to restriction of processing

A data subject has the right to request that MEDEX restricts processing in any of the following cases:

the data subject disputes the accuracy of the data, namely for a period which allows MEDEX to verify the accuracy of the personal data in question;
the processing is illegal and the data subject objects the erasure of personal data, instead requesting the restriction of their use;
while MEDEX no longer needs personal data for the purpose of processing, the data subject needs said personal data in order to enforce, perform or defend legal claims;
the data subject has filed a complaint related to the processing, until it is verified whether legitimate reasons of MEDEX prevail over the reasons of said data subject.

9.5. Right to data portability

At any time, an individual may request that MEDEX provides them with their personal data in a structured, commonly used, and machine-readable format. The individual has the right to provide said data to another controller, whereby MEDEX shall not hinder such provision of data to another controller.

An individual has the right to have their personal data directly transferred from MEDEX, acting as the controller, to another controller, if such direct transfer is technically feasible.

9.6. Right to object

On grounds relating to their particular situation, the data subject has the right to object, at any time, to the processing of their personal data, if MEDEX is processing said personal data:

for the performance of a task carried out in the public interest,
in the exercise of official authority, or
when processing is necessary for legitimate purposes.

MEDEX shall no longer process said personal data, unless it can demonstrate compelling legitimate grounds for the processing, or if the processing is necessary for legal reasons.

Where personal data are processed for direct marketing purposes, the data subject shall have the right to object at any time to processing of personal data concerning them for such marketing. In this case, MEDEX shall no longer process the individual’s personal data for direct marketing purposes.

9.7. Right to withdraw consent

The data subject shall have the right to withdraw their consent at any time. The withdrawal of consent shall not affect the lawfulness of processing based on consent before its withdrawal.

9.8 Right to lodge a complaint with a supervisory authority

An individual has the right to file a complaint with the Information Commissioner of the Republic of Slovenia if they believe that their personal data is being processed in violation of the applicable regulations governing the protection of personal data.

Contact details of the Information Commissioner are published here (a link to https://www.ip-rs.si/o-poobla%C5%A1%C4%8Dencu/osebna-izkaznica).

9.9. Right of access to the courts

An individual who believes that a controller or processor from the public or private sector is violating their rights set out in the General Data Protection Regulation or in the laws governing the processing or protection of personal data may request judicial protection of their rights throughout the duration of said violation, without first asserting the rights set out in other provisions of the ZVOP-2 or using any other legal remedies.

10. CHANGES TO THE PRIVACY POLICY

MEDEX reserves the right to change this Privacy Policy in view of the situation and the legislation in the field of personal data protection.

This Privacy Policy was last updated on 2 March 2023.

FIND OUT MORE ABOUT COOKIES

The websites of MEDEX TRADE d.o.o. (hereinafter referred to as “MEDEX”) use cookies pursuant to the version of Electronic Communications Act (hereinafter referred to as “ZEKom-2”) applicable at the relevant times, the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (hereinafter referred to as the “General Data Protection Regulation”), and the version of the Personal Data Protection Act (hereinafter referred to as the “ZVOP-2”) applicable at the relevant times.

1. What are cookies?

Cookies are small text files that are stored to your computer or other electronic device when you visit a website for the first time. Cookies usually include:

the name of the domain from which the cookie originated,
the “lifetime” of the cookie,
the value of the cookie (usually, this is a randomly generated unique number).

Cookies are used for the purpose of improving your user experience, monitoring and analyzing your visit to the website, based on which the online content is adapted to the user’s wishes and to the optimization of the use of the website. They also serve for the preparation of anonymous statistical data which helps us understand the way in which the user uses the website, thus contributing to the improvement of the website’s content.

The storage of cookies is under complete control of the user’s browser, meaning that the user has the option of limiting or disabling the storage of cookies. All cookies except the necessary cookies are only uploaded to your web browser based on your explicit consent.

2. Use of third-party cookies

In some cases, we also use third-party cookies which may be stored in the framework of the use of our website. These cookies are used to enable the uninterrupted use of all possibilities offered by a website, and enable easy access to said content to users.

MEDEX websites use Google Analytics services, which are one of the most common and most reliable analytic tools available on the Internet and which help us understand how customers use our websites, as well as the ways in which we can improve your user experience. To find out more about Google Analytics cookies and how to manage them or disable their storage, click here (link to https://tools.google.com/dlpage/gaoptout).

MEDEX websites also use the Remarketing function proposed by Google Inc. (hereinafter referred to as “Google”), which allows us to redirect users who have visited our website in a targeted manner through accurate marketing on the pages of Google’s partner network. Personal ads which are based on interests may then be displayed on other websites which the user may visit in Google’s network. In this respect, Google may be permanently prevented from using cookies by clicking on the following link and transferring and installing the available plugin: https://www.google.com/settings/ads/plugin. To find out more about the types of cookies and other technologies used by Google, and other information about the protection of privacy of our users, please see Google’s privacy rules at http://www.google.com/privacy/ads/.

3. Temporary and permanent cookies

Temporary (or session) cookies no longer function after you close the web browser that you have used to view a website. Websites store temporary data using these cookies.

Permanent cookies are cookies that are stored on your computer and remain on your computer even after you have already closed the web browser. By using these cookies, websites store information in order to provide for a simpler use of the website during your next visit, with working website functionalities and the optimal user experience.

The duration of cookies is listed next to each individual cookie in the list of cookies that are used by MEDEX websites which you can find below.

4. Cookies used by MEDEX

The MEDEX website uses mandatory cookies, performance and functional cookies, and advertising cookies for its functioning.

Mandatory cookies are the cookies that are necessary for the uninterrupted operation of the https://www.medexlife.eu/ website. These cookies are always automatically loaded to your computer or other electronic device; pursuant to the second paragraph of Article 225 of the ZEKom-2, your consent is not necessary for their placement.

In order to use performance, functional and advertising cookies, however, we need your consent pursuant to the first paragraph of Article 225 of the ZEKom-2, which is why, hereinafter, you can find out more about the purpose of processing your personal data (whereby the controller of said data is MEDEX).

We use performance and functional cookies in order to monitor and analyze activities of the users of our website to improve the functionalities of our websites or our services, such as the optimization of our website for various types of devices and operating systems, determining the most and the least popular products, analyzing the way in which buyers navigate through our website, etc. Concretely, these cookies help the website remember the options that you have selected; they also help with connecting to your social media networks, and help us determine the MEDEX products available on the website that we could recommend you at favorable prices. By opting out of these cookies, your web browsing might slow down, ads will not be in accordance with your preferences, and you will also not be able to efficiently connect with your social networks, such as Facebook, Twitter, etc.

Advertising cookies are used in order to ensure a better customization of advertising to your interests on our websites, as well as on websites outside MEDEX. The obtained information is anonymous, which means that it is not obtained in any connection with your personal information which you might have provided through our website. By opting out of these cookies, the ads will not be in accordance with your preferences.

Mandatory cookies

Cookie provider	Purpose of use	Validity	Issued by
Magento	The cookie enables the storage of sessions between individual requests within the content management system.	Until the end of the session	Own
Magento	The cookie adds a random unique number and time to pages with customer content in order to prevent their caching in the server.	10 years	Own
Magento	A safety measure which adds a random string to all submitted forms in order to protect the data from cross-site request forgery (CSRF).	Until the end of the session	Own
Magento	Follows error messages and other notifications displayed to the user, such as cookie consent messages and various error messages. The message is deleted from the cookie once it is displayed to the buyer.	1 day	Own
Magento	Local storage of visitor-specific content which enables the functions of the online shop.	1 day	Own
Magento	Local storage of visitor-specific content which enables the functions of the online shop.	1 day	Own
Magento	The value of this cookie triggers the clearing of the local cache.	1 day	Own
Magento	Stores configuration for product data related to recently viewed/compared products.	1 year	Own
Magento	Indicates whether the customer allows the storage of cookies.	1 year	Own
Magento	Stores translated content if this is requested by the customer.	Until the end of the session	Own
Magento	Stores translated content if this is requested by the customer.	Until the end of the session	Own
Magento	Stores customer data related to actions triggered by the customer, such as displaying the wishlist, information about the completion of purchase, etc.	Until the end of the session	Own
Magento	Indicates whether the customer allows the storage of cookies.	1 year	Own
Magento	Intended to track the permission to store cookies.	11 days	Own
Google Analytics	Website visit statistics, where data are processed anonymously. Data are not available to third parties.	Until the end of the session	External (Google.com)
Google Analytics	Used to optimize requests sent to Google Analytics.	1 day	External (Google.com)
Google Analytics	Website visit statistics, where data are processed anonymously. Data are not available to third parties.	2 years	External (Google.com)

Target and advertising cookies

Provider	Purpose of use	Validity	Issued by
Facebook	Used by Facebook to prepare targeted ads.	3 months	External (Facebook)
Facebook		2 years	External (Facebook)
Magento	Stores the IDs of recently viewed products for easy navigation.	1 day	Own
Magento	Stores the IDs of recently viewed products for easy navigation.	1 day	Own
Magento	Stores the IDs of recently compared products.	1 day	Own
Magento	Stores the IDs of previously compared products for easy navigation.	1 day	Own
iPROM d.o.o.	iPROM advertising cookie is used when the system installs said cookie based on which tailored ads are displayed on other websites after the user leaves the initial website. The system installs the cookie on the user profile (browser) upon prior explicit consent provided on the website. The user profile is anonymized and does not include any personal data.	36 months	iPROM d.o.o.
iPROM d.o.o.	The system installs the browser identifier on the first-person cookie, and additionally stores its value into local storage. The identifier is used to connect the website visitor to the DMP platform of the advertiser. Using said connection, the advertiser may display tailored ads to the user on online media. The system only installs the identifier upon prior explicit consent provided on the advertiser’s website. The user identifier is anonymized and does not include any personal data.	36 months	iPROM d.o.o.
iPROM d.o.o.	The system installs the browser identifier on the first-person cookie for the duration of the session, and additionally stores its value into session storage. The identifier is used to connect the visitor’s session to the DMP platform of the advertiser. Using said connection, the advertiser may display tailored ads to the user, and also measure the objectives that have been achieved during the session. The system only installs the identifier upon prior explicit consent provided on the advertiser’s website. The user identifier is anonymized and does not include any personal data.	For the duration of the session	iPROM d.o.o.
Klaviyo	Records clicks from the Klaviyo mail to the website.	2 years	Klaviyo
Klaviyo	It is activated when users subscribe to the newsletter.	2 years	Klaviyo

Performance and functional cookies

Provider	Purpose of use	Validity	Issued by
Google Analytics	Used to distinguish users and sessions. The cookie is created during the execution of the javascript library, when there are no existing __utma cookies.	2 years	External (Google.com)
Google Analytics	Used to determine new sessions/visits. The cookie is created during the execution of the javascript library, when there are no existing __ utma or __utmc cookies. The cookie is updated every time data are sent to Google Analytics.	Until the end of the session	External (Google.com)
Google Analytics	Used to determine new sessions/visits. The cookie is created during the execution of the javascript library, when there are no existing __ utma or __utmc cookies. The cookie is updated every time data are sent to Google Analytics.	30 minutes	External (Google.com)
Google Analytics	Stores the traffic source or the advertising campaign that explains how the user reached your site. The cookie is updated every time data are sent to Google Analytics.	6 months	External (Google.com)
Google Analytics	Used to store variable data at the visitor level. The cookie is created if the developer uses the _setCustomVar method with a preferred variable at the visitor level. The cookie is also used for the _setVar method. The cookie is updated every time data are sent to Google Analytics.	2 years	External (Google.com)
Magento	Stores the IDs of recently viewed products for easy navigation.	1 day	Own
Magento	Stores the IDs of recently viewed products for easy navigation.	1 day	Own
Magento	Stores the IDs of recently compared products.	1 day	Own
Magento	Stores the IDs of previously compared products for easy navigation.	1 day	Own
Google Analytics	Used to record certain events which are sent to Google Analytics.	Until the end of the session	External (Google.com)

5. Cookie settings

You can disable any cookies which are not essential for the functioning of the MEDEX website, thus preventing them to be stored on your computer or another electronic device. If you disable cookies, certain functionalities of the https://www.medexlife.eu/ website will not work (particularly the storage of products that you have placed in your cart, the list of recently compared or viewed products, etc.).

You can control and change cookie settings in your web browser. For any further information about cookie settings, please select your online browser.

Internet Explorer 9 (link to https://support.microsoft.com/sl-si/windows)
Internet Explorer 7 and 8 (link to https://support.microsoft.com/sl-si/windows/brisanje-in-upravljanje-pi%C5%A1kotkov-168dab11-0753-043d-7c16-ede5947fc64d)
Google Chrome (link to https://support.google.com/chrome/answer/95647?hl=sl-sl&p=cpn_cookies)
Mozilla Firefox (link to https://support.mozilla.org/sl/kb/piskotki)
Opera (the website is in English) (link to https://help.opera.com/en/latest/web-preferences/)
Safari (the website is in English) (link to https://support.apple.com/sl-si/guide/safari/ibrw850f6c51/mac)